Tools Feedback & Support

View unanswered posts | View active topics


Post a new topicPost a reply
Previous topic | Next topic 

  Beginner BeginnerMember since: 28.08.2011, 14:10Posts: 8 Likes: 0
 

 Post Topic: Editor and Launcher crashes
PostPosted 28.08.2011, 14:19 
Hello.
I've just installed Cry Engine SDK and launched Editor and Launcher. They both crashed. My system is Win 7 and I have installed VC redistributable 2008 SP1 and DX Redistributable 2010. My videocard is Radeon HD 3850. I've attached 7zipped Editor.log, Game.log and Error.log to this post. Where the problem might be?
Attachments:

Logs.7z
[5.99 KiB]
Downloaded 61 times

User avatar   Beginner BeginnerMember since: 19.08.2011, 11:45Posts: 51Location: Torun, Poland Likes: 1
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 28.08.2011, 14:22 
How does it crash?

Loading?
Not starting at all?
  Beginner BeginnerMember since: 28.08.2011, 14:10Posts: 8 Likes: 0
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 28.08.2011, 14:35 
Window popups for both Editor and Launcher and then error message appears with

Call Stack Trace:
9) function=0x374955DB
8) function=0x37495759
7) function=0x38D7E1C7
6) function=0x606671E1
5) function=0x374B59B3
4) function=0x75611174
3) function=0x76FEB3F5
2) function=0x76FEB3C8
1) function=0x76FEB3C8
User avatar   Beginner BeginnerMember since: 19.08.2011, 11:45Posts: 51Location: Torun, Poland Likes: 1
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 28.08.2011, 19:58 
make sure you didnt miss any files in unpacking.
  Beginner BeginnerMember since: 28.08.2011, 14:10Posts: 8 Likes: 0
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 29.08.2011, 07:31 
I've unpacked it with 7z - every time before with other archives - everything worked fine. So I don't think that this is unpacking issue. And also I noticed, that crash happens on CryDev Login in the splash screen. Everything before it - goes well.
User avatar   Beginner BeginnerMember since: 19.08.2011, 11:45Posts: 51Location: Torun, Poland Likes: 1
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 29.08.2011, 13:39 
It may be issue with your antivirus. Mine detects launcher.exe and CryDevlogin as viruses :/
  Beginner BeginnerMember since: 28.08.2011, 14:10Posts: 8 Likes: 0
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 29.08.2011, 14:25 
It seems - it is not antivirus issue either. Because I've disabled firewall and antivirus, but problems are still the same. After editor and launcher crashes, CryDevlogin sits in process list and eats 100% CPU time.
User avatar   Crytek Staff Member Crytek Staff MemberMember since: 09.01.2008, 01:11Posts: 11249Location: Crytek HQ Likes: 836
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 29.08.2011, 16:33 
Thanks for attaching the logs. This information has been passed on and we'll reply with any updates to the issue.



Image
Image
No dev/modding PM's please, use the forums! :)
Achievement Unlocked: Wear the Winter avatar all year.
  Beginner BeginnerMember since: 28.08.2011, 14:10Posts: 8 Likes: 0
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 29.08.2011, 16:51 
Ok, thank you.
User avatar   Crytek Staff Member Crytek Staff MemberMember since: 09.01.2008, 01:11Posts: 11249Location: Crytek HQ Likes: 836
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 29.08.2011, 16:51 
Welcome!



Image
Image
No dev/modding PM's please, use the forums! :)
Achievement Unlocked: Wear the Winter avatar all year.
User avatar   Crytek Staff Member Crytek Staff MemberMember since: 09.01.2008, 01:11Posts: 11249Location: Crytek HQ Likes: 836
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 29.08.2011, 17:07 
Ok, QA just reported they couldn't reproduce the issue on a machine with similar specs however they did note this:

Quote by Your Editor.log:
Waiting for login...
<CRITICAL EXCEPTION>
Exception: 0xC0000094, at Address: 0x001B:0x374955DB

Quote by Working Editor.log:
Waiting for login...
Unloading all previous plugins
Loading plugins...
Document created

Probably unrelated but can you please take a look inside your FreeSDK/Editor/Plugins/ folder and check if there's anything in there?

Also, does it actually let you type your username/password in or does it crash as soon as the window appears?



Image
Image
No dev/modding PM's please, use the forums! :)
Achievement Unlocked: Wear the Winter avatar all year.
  Beginner BeginnerMember since: 28.08.2011, 14:10Posts: 8 Likes: 0
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 30.08.2011, 11:20 
Plugins folder is empty. It does not allow me to type login and password - it crashes before it. It initializes DX 9 graphics engine and other things, than business comes to CryDevLogin, it do something for some seconds and then crashes.
User avatar   Crytek Staff Member Crytek Staff MemberMember since: 09.01.2008, 01:11Posts: 11249Location: Crytek HQ Likes: 836
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 30.08.2011, 11:52 
Do you have another PC in the house you could try it on? Wonder whether it's a network restriction causing an issue or something on your PC specifically.



Image
Image
No dev/modding PM's please, use the forums! :)
Achievement Unlocked: Wear the Winter avatar all year.
User avatar   Trainee TraineeMember since: 30.04.2011, 10:08Posts: 103Location: Romania, Constanta Likes: 1
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 30.08.2011, 11:55 
For me it launches I need to ctrl-alt-del to see the login, press login and then black screen.Nothing happens the Launcher is just not responding!


Me, myself and the next door hopefully bright future!
User avatar   Crytek Staff Member Crytek Staff MemberMember since: 09.01.2008, 01:11Posts: 11249Location: Crytek HQ Likes: 836
 

 Post Topic: Re: Editor and Launcher crashes
PostPosted 30.08.2011, 12:34 
Black screen inside the Editor? That's normal, you need to create/load a level.
Nothing is supposed to happen in the launcher once it loads, you launch your level via the console. :)



Image
Image
No dev/modding PM's please, use the forums! :)
Achievement Unlocked: Wear the Winter avatar all year.