I have heard that we have to play a scaleform intro video, but we have no support for .usm making it impossible, does this mean that crytek is making fun of us?
Why would you say such a thing !? Scaleform Video is extremely expensive. It's a 3rd party codec by Cri Middleware. It's based on a license. Even UDK doesn't have Scaleform Video. Have patience and wait for CryVideo instead (which will be free). It will solve your issues.